JASE Hotels & Resorts

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  • Douro

  • Douro Royal
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  • Porto

  • PR Bridges
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Information to our guests

Important Message - JASE Hotels

Dear guest,

We hereby inform you that, due to the new measures announced by DGS, it is the client’s responsibility, when traveling to the hotel, to show the Valid Covid Digital Certificate, a Valid Negative Test or a Self Test to be performed at check-in.

ALL customers (Portuguese and foreign), over 13 years old, are required to present one of the following proofs:
- Valid Covid Digital Certificate
- Valid negative tests:
- 72 hour PCR;
- Antigen with 48 hours;
- Rapid tests carried out within 24 hours prior to presentation, in the presence of a healthcare professional or at the pharmacy, and which are registered by means of a declaration.

If you do not have any of the above, you will have to perform a self-test before check-in, with the hotel employee. If the customer does not bring the Self test, we will have tests available at reception, which will cost €4.80 each (cost price), for cases where the customer has not been able to do it before, which is always desirable to minimize logistics and check-in time.

We are waiting for you in safety.

Without further information, we subscribe with best wishes,

Luís Mendes
General Manager of the Jase Hotels




Due to the current extreme situation caused by COVID-19 and the travel restrictions of several countries, we are making the conditions regarding reservations at our hotels more flexible. Unfortunately, our Call Centers were also affected by this situation, which resulted in a time reduction in our telephone service and also in longer waiting times.

You can always contact us by email or through the reservations center + 351 808 100 908. If you have any questions about your existing reservations or how to make them more flexible, send us an email to reservas1@jase.pt.

Due to the new situation caused by covid-19, we are working to ensure the well-being and peace of mind of our customers. We ask you to take into account that there may be some changes in compliance with health requirements and that any changes that may occur are solely to ensure the well-being and tranquility of our customers. When booking your stay at JASE Hotels & Resorts, you confirm your understanding regarding the fact that some of the hotel's services or facilities may differ from those described on the website.

If you have any questions about other topics, please use our contacts available at WWW.JASE.COM/EN and we will get back to you as soon as possible. Thank you in advance for your understanding.


Cancellation Policies

We aim to provide our customers with more flexibility, so we've created new cancellation policies for bookings made at our hotels. You can see them in the text below:

Flexible rate with payment at the Hotel: If canceled or modified up to 24 hours before the date of arrival, no fee will be charged. If canceled after this period or in case of no-show, the total amount of the reservation will be charged.
Super Flexible Rate with payment at the hotel: If canceled or modified before 6 PM on the day of arrival, no fee will be charged. If canceled after this period or in case of no-show, the total amount of the reservation will be charged;


Information about the post-COVID complete hotel manual

JASE Hotels & Resorts worked for several weeks on the creation of a protocol that will serve to guide the operations of the hotels upon their post-COVID reopening, detailing the work of each department of the hotel to offer the maximum safety guarantees to guests and employees. Reception, Floors (cleaning), F&B, Reception of Goods, SAT (Technical Services), Staff Areas, Staff Transport, Fitness and Animation, among others, are the departments that, from this moment on, will apply the new measures in their daily work to face the reopening in a global way. Their work will include limiting the occupation of the hotel and its different areas and also the correct dosage of viricide products with proven efficacy.

Sincerely,

Luís Mendes
General Manager of the Jase Hotels




PREVENTION MEASURES

 
GUEST TRANSPORT:


• There is an alcohol-based or alcohol-based antiseptic solution dispenser for the customer to use at his/her arrival or departure;
• The driver will wear the protection kit: mask;
• The car is disinfected before each guest enters and after he/she leaves;
• If necessary, we provide the customer with a mask;
• There are instructions with the main precautions, as well as a disinfectant kit in each customer’s seat.



RECEPTION:


• There is an alcohol-based or alcohol-based antiseptic solution dispenser so that the customer uses it whenever he/she arrives or leaves;
• Whenever a payment is made by card, the card and machine will be disinfected first and only then the payment will be made;
• There is a waste bucket with non-manual opening and plastic bag;
• If the guest arrives from restricted countries or regions, information will be required prior to arrival or at the time of booking;
• For all guests with reservations, all necessary check-in information will be obtained online to reduce contact and time at reception;
• All employees will wear masks;
• It is mandatory to check the temperature of guests;
• Guests with a temperature above 38o C should preventively go to the nearest Hospital or Health Center;
• Customers' luggage will be cleaned and disinfected;
• If necessary, we provide the customer with a mask;
• Newspapers will not be available due to security rules;
• We ask that customers inform the time of check out in advance so that their account is ready;
• There is an acrylic over the counter to protect customers and employees.



ROOMS:


• All rooms will be sealed after cleaning and sanitization, and will be opened only by the customer;
• All rooms will be vacant for at least 24 hours after the last guest leaves;
• There is an individual protection kit for each customer in the rooms along with the precautions’ flyer (contains masks and a bottle of disinfectant);
• The customer has at their disposal a waste bucket with non-manual opening and a plastic bag;
• In accordance with social distancing norms, alternate rooms will be allocated whenever possible (two free rooms in the middle of the occupied rooms);
• The cleaning staff will use protection kits – mask, gloves and glasses;
• Bed linen will be changed once every two days or only on request. There will be no turndown service to keep contact to a minimum;
• We will block an Isolation Room with: natural ventilation or mechanical ventilation system, smooth and washable coverings, bathroom, cleaning materials stock, surgical masks, disposable gloves, thermometer, autonomous waste container, waste bags, bags to collect used clothes, kit with water and some non-perishable food;
• In the sanitary facilities there will be equipment for washing hands with soap and paper towels;
• All counters, surfaces and floors will be disinfected.



RESTAURANTS AND BARS:


• There is an alcohol-based or alcohol-based antiseptic solution dispenser for the customer to use whenever arriving or departing;
• Whenever a payment is made by card, the card and machine will be disinfected first and only then payment will be made;
• There is a waste bucket with non-manual opening and plastic bag;
• The employee will leave a safety distance of 2 meters from customers;
• Restaurant capacity will be reduced to 50%;
• Collaborators will wear masks;
• All counters, furniture, buffets, tables and chairs will be disinfected before and after customers enter and leave;
• Whenever a customer arrives, the employee will disinfect their hands and then give disinfectant to the customers' hands;
• Breakfast service for up to 10 rooms is served in the room; with more than 10 rooms, it is served in the restaurant, but directly at the customer's table and never with a buffet;
• Any decorations will be removed from customer tables;
• The menus will be available with QRCode, readable on Smartphone or other electronic equipment;
• Customers should only go to the restaurant at the appointed time, in order to avoid crowds.



POOL, GYM & SPA:


• There is an alcohol-based or alcohol-based antiseptic solution dispenser for the customer to use whenever arriving or departing;
• Whenever a payment is made by card, the card and machine will be disinfected firs and only then payment will be made;
• There is a waste bucket with non-manual opening and plastic bag;
• The employee will leave a safety distance of 2 meters from customers;
• All counters, surfaces and floors will be disinfected;
• The disinfection of pools or other existing equipment in SPA/Wellness Areas will be carried out, as established internally;
• The disinfection of the jacuzzi is carried out regularly by emptying all the water, followed by washing and disinfection. Afterwards, clean water is introduced and disinfected with the appropriate amount of chlorine;
• There is an acrylic over the counter to protect customers and employees;
• The sunbeds will be placed at the regulatory distances, in order to ensure social distance.



ELEVATORS:


• There will be a limited number of people allowed at one time;
• There will be marks on the elevator floor with directions so that guests do not face each other and maintain social distance;
• The elevator buttons, as well as the floor and other areas of the elevators will be regularly sanitized by the cleaning team.



MEETINGS:


• If guests want a meeting room, there will be enough space between tables and chairs and it cannot be more than 20 people;
• The number of guests will be limited, based on the maximum number of guests allowed in the space;
• The work area, such as tables and equipment, will be disinfected after the customer leaves.

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Book now

BEST PRICE GUARANTEED

  • Douro

  • Douro Royal
  • Douro Palace
  • Porto

  • PR Bridges

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